Telephone Agent (Remote)

About the role

This is a fully remote Telephone Agent position working from home, using shared tools for calls. You speak clearly, listen without interrupting and help leads understand why you are calling. You explain the offer, check interest and connect interested leads with the sales team, which reviews your conversations and gives guidance. The role pays a monthly base salary plus bonus opportunities.

Key responsibilities

• Open your assigned call list in a CRM such as Zoho CRM and plan steady daily calling.
• Call leads through a business phone system such as Dialpad, introduce yourself and explain your purpose.
• Ask short questions about each lead's needs and interests, then explain the offer using approved call notes and common words, checking understanding and answering simple questions.
• Politely handle refusals or requests to talk later, note the reason and agree on a welcome callback.
• Pass interested leads to the sales team with clear notes and arrange calls using a scheduling tool such as Microsoft Outlook.
• Return calls when requested, read previous notes first, and record each call's outcome, comments and next step, marking wrong numbers, duplicates and do-not-call requests.
• Share daily call counts and interested leads with the team lead, practice call outlines and apply coaching feedback.
• Maintain quality through accurate notes, polite calls, correct transfers to the sales team and steady daily call activity.

Required profile

• Professional spoken and written English, as calls are generally with leads in the United States.
• A computer, a mobile phone, a stable internet connection and reliable electricity.
• No experience required; previous phone, customer-facing or outbound calling experience is preferred.
• Willingness to follow a call outline while letting people explain their needs, and patience with refusals and repeated questions.
• A quiet place for clear calls, keeping lead details private.

Required skills

• Comfort learning the named customer record, phone and scheduling tools, including saving notes and checking available times.
• Basic understanding of lead interest, callback requests and when to pass conversations to the sales team.
• Ability to write short, accurate notes explaining the conversation and next step.

What we offer

• Fully remote work from home.
• Structured onboarding and training with guided practice.
• Regular check-ins with the team lead to review calls and discuss improvements.
• Growth opportunities within the team and bonus opportunities.