Vendor Experience Manager
Delivery Hero · Lahore
Job description
About the role
We are looking for a Vendor Experience Manager to own the end‑to‑end vendor onboarding experience and drive continuous improvement across the platform.
Key responsibilities
- Manage and improve vendor device management, ensuring timely and seamless performance for partners.
- Oversee performance analysis, optimization and process‑improvement suggestions for vendor experience.
- Implement service functions to address vendor pain points across pre‑, live‑ and post‑delivery stages.
- Collaborate with cross‑functional teams to analyse vendor feedback and recommend enhancements.
- Work with shared service centres, product rollout teams and internal stakeholders to apply regional and global best practices.
Required profile
- 5+ years of experience in analytical roles, particularly in customer/vendor experience, support or operations management.
- Hands‑on experience delivering projects and using data‑driven insights for decision‑making.
Required skills
- Advanced Excel
- SQL (preferred)
- Tableau (preferred)
- Google Data Studio (preferred)
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Published 8 hours ago
Expires 1 month from now
5 views · 0 interested
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Delivery Hero
Lahore