Customer Service Executive

About the role

We are seeking an enthusiastic Customer Service Executive to join our support team in Lahore. This full-time, on-site position involves handling customer inquiries across multiple channels and ensuring a high level of satisfaction.

Key responsibilities

• Answer incoming calls, emails and social-media messages.
• Provide product information, order status updates and process orders, returns and exchanges.
• Maintain accurate records of all customer interactions.
• Resolve complaints patiently and professionally.
• Collaborate with internal departments to ensure smooth order fulfillment.

Required profile

• Strong communication skills in English and Urdu.
• Customer-first attitude with problem-solving mindset.
• Ability to work efficiently in a fast-paced environment.
• Fresh graduates are welcome.

Required skills

• Familiarity with Instagram, WhatsApp and Facebook.
• Proficiency in email etiquette.
• Experience using CRM tools.