Service Delivery Specialist

About the role

We are seeking a proactive, customer‑focused Service Delivery Specialist to join our growing team. You will act as the bridge between clients, technical teams, and internal stakeholders, ensuring services are delivered efficiently, issues are resolved quickly, and satisfaction stays high.

Key responsibilities

• Manage day‑to‑day service delivery operations for assigned clients or projects.
• Ensure services meet agreed SLAs, KPIs and business expectations.
• Coordinate with technical, operations and support teams to resolve incidents promptly.
• Monitor performance, prepare regular status reports and act as the primary client contact.
• Handle escalations, follow‑ups and drive service‑improvement initiatives.
• Maintain strong client relationships and contribute to service review meetings.
• Track activities, keep documentation up‑to‑date and identify process‑improvement opportunities.

Required profile

• Minimum 3 years of experience in service delivery, IT support, customer success or operations.
• Strong understanding of service management processes and client handling.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a remote work environment.
• Problem‑solving, organizational and stakeholder‑management abilities.
• Customer‑centric mindset and capacity to work both independently and collaboratively.

Required skills

• Ticketing systems
• Reporting tools
• Collaboration platforms
• ITIL knowledge (or similar service‑management best practices)
• Cloud services
• Infrastructure concepts
• Managed services environments

What we offer

• Fully remote work opportunity.
• Collaborative, growth‑oriented environment.
• Chance to work with global teams and clients.
• Professional development and learning opportunities.
• Competitive compensation package.