Final Expense Sales Trainer

About the role

Touchstone Communications is looking for an experienced, results-driven Final Expense Sales Trainer to coach and develop its sales teams. The trainer improves agent performance, drives sales effectiveness, ensures compliance and supports the growth of the campaign. The ideal candidate has a proven track record as a Senior Closer, Team Lead, Sales Coach or Trainer in the Final Expense industry.

Key responsibilities

• Train new and existing agents on Final Expense products, underwriting guidelines, carrier requirements, compliance standards and sales best practices
• Coach agents on call flow, rapport building, objection handling, qualification and closing
• Develop training materials such as scripts, call guides, reference manuals, role-plays and knowledge assessments
• Monitor live and recorded calls, give structured feedback and action plans, and mentor underperforming agents
• Track KPIs such as conversion rates, transfers, quality scores and productivity
• Ensure adherence to company policies, campaign requirements, DNC and TCPA guidelines, and work with Operations, QA and management on process improvements
• Run team meetings, coaching sessions and workshops, and partner with management on training strategies

Required profile

• Minimum 1-2 years of experience in Final Expense sales as Closer, Senior Closer, Team Lead, Sales Coach or Trainer
• Demonstrated success coaching sales teams in a call center environment
• Strong understanding of Final Expense sales processes and life insurance products
• Preferred: experience managing, coaching or training Junior Closers and Verifiers, and strong Final Expense closing experience

Required skills

• Excellent communication, facilitation and interpersonal skills
• Leadership, mentoring and motivational abilities
• Objection handling, sales scripting, customer qualification and closing techniques
• Analytical and problem-solving skills
• Proficiency in CRM systems, call monitoring platforms, quality management tools and Microsoft Office (especially Excel)
• Working knowledge of insurance carriers, underwriting requirements, DNC regulations and TCPA compliance

What we offer

• Gym facility, medical insurance and paid leaves
• Provident fund and EOBI
• Training programs
• Market-competitive salary plus bonus
• Transportation allowance for females
• Career progression