Regulatory Compliance Officer (Fair Treatment of Customers)

About the role

Bank Al Habib Limited is seeking a Regulatory Compliance Officer to lead the implementation of its Fair Treatment of Customers (FTC) policy across all business lines in Karachi. The role focuses on aligning product design, marketing, and customer interactions with State Bank of Pakistan regulations while managing a team of ten compliance professionals.

Key responsibilities

• Ensure full compliance with the bank’s FTC policy across all departments.
• Review product designs, service offerings, marketing materials and communications for regulatory conformity.
• Design and deliver training modules on the Banking Code and FTC for staff.
• Monitor, investigate and resolve customer complaints in line with regulatory guidelines.
• Lead, coach and evaluate a team of ten compliance staff.
• Collaborate with internal and external stakeholders to address regulatory updates.
• Conduct data analysis and risk assessments to identify compliance gaps and implement corrective actions.
• Maintain accurate records and prepare periodic compliance reports for senior management and regulators.

Required profile

• Extensive experience in regulatory compliance and risk management within the banking sector.
• Strong knowledge of State Bank of Pakistan regulations and the Fair Treatment of Customers framework.
• Excellent communication and interpersonal abilities.
• Proven leadership experience managing a compliance team.

Required skills

• Proficiency in MS Office.