Senior IT Infrastructure Engineer II

About the role

We are looking for a hands‑on Senior IT Infrastructure Engineer to design, implement and maintain the network, server, voice and end‑user management infrastructure across Careem’s offices and data centre. The role requires deep technical expertise and the ability to work with both technical teams and business stakeholders.

Key responsibilities

• Design, configure and manage office networks using Cisco Meraki switches, wireless access points, security appliances and dashboard.
• Manage MPLS network connections and WAN links across all office and data‑center locations, ensuring performance and redundancy.
• Deploy and maintain Peplink SD‑WAN/failover solutions for offices and the data centre.
• Troubleshoot network performance issues, latency and connectivity outages across WAN/LAN environments.
• Administer data‑center server clusters, ensuring high availability, performance and capacity planning.
• Manage VMware virtualization environments (vSphere, vCenter, ESXi hosts, resource pools, snapshots and migrations).
• Own backup and recovery processes, including scheduling, disaster‑recovery testing and restoration.
• Configure and support voice gateways (SIP/PRI) and telephony infrastructure.
• Maintain and optimise contact‑center infrastructure to ensure uptime and quality of service.
• Administer MDM platforms such as JumpCloud, Microsoft and Apple Business Manager for device provisioning, policy enforcement and compliance.
• Manage Zscaler for secure internet access, zero‑trust policies and traffic inspection.
• Administer Google Workspace for user provisioning, security settings, groups and organisational policies.

Required profile

• Extensive experience in networking, virtualization, voice systems, cloud identity/device management and infrastructure security.
• Proven ability to design, implement and maintain complex IT infrastructure across multiple locations.
• Strong communication skills to interact with technical teams and business stakeholders.

Required skills

• Cisco Meraki
• MPLS
• Peplink SD‑WAN
• VMware vSphere / vCenter / ESXi
• Backup and disaster‑recovery processes
• SIP and PRI voice gateways
• Contact‑center telephony infrastructure
• JumpCloud MDM
• Microsoft device management
• Apple Business Manager
• Zscaler
• Google Workspace