Nutanix Engineer / Networking IT Support (Break & Fix)

About the role

We are looking for an experienced Nutanix Engineer / Networking IT Support Engineer to provide break‑and‑fix services for enterprise infrastructure. This freelance, on‑call position involves both onsite and remote troubleshooting, ensuring rapid resolution of hardware, network, and virtualization incidents while delivering professional customer service.

Key responsibilities

• Deliver onsite and remote break‑and‑fix support for networking and infrastructure issues.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management.
• Troubleshoot hardware, software, virtualization, and network problems.
• Resolve network connectivity issues (TCP/IP, VLANs, DNS, DHCP, routing, switching).
• Implement and support backup and disaster‑recovery solutions.
• Respond to critical incidents within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud projects.
• Maintain accurate technical documentation and incident reports.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• Valid CCNA certification and fluent English communication skills.
• Strong hands‑on experience with Nutanix ecosystem.
• Proven ability to diagnose and resolve complex infrastructure and networking issues.

Required skills

• Nutanix (AOS, AHV, Prism)
• VMware and/or Hyper‑V
• TCP/IP, VLAN, DNS, DHCP, routing, switching
• Backup and disaster‑recovery solutions
• PowerShell scripting
• Python scripting
• CCNA certification
• Optional: Nutanix certification, AWS, Azure, GCP