Senior Billing Specialist

About the role

Motive, a provider of IoT hardware and AI-powered applications for fleets and physical operations, is hiring a Senior Billing Specialist in Pakistan. The role owns accurate and timely billing operations and acts as a key escalation point for billing issues across the quote-to-cash process, investigating discrepancies, coordinating cross-functional resolution and ensuring billing adjustments are complete, accurate and well documented.

Key responsibilities

• Oversee account billing status and the full billing cycle, resolving inconsistencies, checking documents and data for accuracy, clearing lender requirements and issuing accurate, timely invoices.
• Create vendor finance funding invoices for each lender, escalate documentation discrepancies and resolve tax, lender fee and funding invoice adjustment issues.
• Support enterprise billing by reviewing complex contracts, validating pricing and terms, and coordinating custom invoices and billing schedules for strategic accounts.
• Manage card and ACH chargebacks end to end, including intake, investigation, evidence preparation, representation, deadline tracking and outcome booking.
• Handle cancellations, early terminations, refunds, credits, write-offs and held-to-contract fees in line with policy and approval requirements.
• Perform billing audits and reconciliations, including invoice-to-usage reviews, general ledger tie-outs and partner funding files; support month-end close, period cutoff, SOX-compliant audit trails and finding resolution.
• Partner with Sales, Customer Success, Account Management, Order Management, Accounting, Tax, Payments and vendor operations to resolve support cases, fulfill orders, maintain data integrity and improve billing processes.

Required profile

• 2-3+ years of experience in billing, payments, accounts receivable, finance operations or a related function.
• Experience managing enterprise billing, invoice generation, refunds, credits, chargebacks, payment disputes, cancellations and reconciliations.
• Bachelor's degree in Accounting, Finance, Business or a related field (mandatory).
• Ability to investigate complex issues, assess risk and drive work to resolution with minimal supervision.
• Availability to work US business hours, Monday to Friday, 9:00 p.m. to 6:00 a.m. Pakistan Time, with occasional month-end or quarter-end coverage.
• Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Required skills

• Advanced Excel and Google Sheets, including reconciliations and large datasets.
• Comfortable with spreadsheets, internet-based business applications and ERP systems.
• Experience with Zuora, Salesforce, payment processors or similar platforms strongly preferred.
• SaaS, fintech, payments or high-growth technology experience is a plus.