Senior NetSuite ERP Business Analyst

About the role

Provox Global Solutions is looking for an experienced Senior Business Analyst to lead requirements definition for a NetSuite ERP implementation at a U.S. private-equity-backed industrial manufacturing company. The role is embedded with the client's leadership team, working onsite in Islamabad, Pakistan, to model business processes and drive the ERP transformation from the start. You will collaborate daily with the client's senior executives and the third-party NetSuite implementation partner, and you will be employed and managed by Provox Global Solutions' Pakistan operations.

Key responsibilities

• Analyze current-state workflows and design optimized future-state processes, documenting them with BPMN or flowcharts and recommending automation or standardization.
• Lead workshops, interviews and discovery sessions with stakeholders, and develop Business Requirements Documents, functional specifications and process maps.
• Collaborate with the NetSuite implementation partner to turn requirements into system configurations, run fit-gap analyses and advocate a configuration-over-customization approach.
• Define and improve end-to-end processes across finance, operations, manufacturing and sales (e.g., lead-to-quote, procure-to-pay, plan-to-produce, order-to-cash).
• Act as the main interface between business stakeholders and technical teams, maintain requirements traceability, clarify scope and manage change requests, applying both waterfall and agile methods.
• Support data migration planning, coordinate user acceptance testing and help with change management.

Required profile

• Minimum 8+ years as a Business Analyst on technology implementation projects, with a proven track record in ERP or large-scale system implementations.
• 5 years of NetSuite ERP implementation experience; 3 years in business requirements analysis and 3 years in requirements gathering and documentation.
• Excellent written and verbal English, able to communicate at executive level, with strong workshop facilitation and stakeholder-management skills.
• Preferred: experience in industrial manufacturing, supply chain, distribution or field service; prior work with third-party ERP implementation partners; exposure to data migration, UAT or change management.

Required skills

• Hands-on NetSuite ERP implementation experience across lead-to-quote, design-to-build, procure-to-pay, plan-to-produce and order-to-cash.
• Process mapping (BPMN or flowcharts) and detailed BRDs and functional requirements.
• Practical experience with waterfall and agile delivery methods.