Verifier / Self Verifier (Client Calls)

About the role

Bali Tech is hiring Verifier / Self Verifiers for its full-time, client-facing BPO team in Rawalpindi. The role involves contacting clients to verify information and complete assigned verification tasks accurately and professionally. Experienced candidates as well as fresh applicants with strong English communication skills are welcome. The position is on-site.

Key responsibilities

• Contact clients to confirm and verify relevant details using approved processes.
• Communicate confidently in English, listen carefully and ask clear follow-up questions.
• Record call outcomes and update verification information accurately.
• Follow call guidelines, privacy requirements and quality standards.
• Manage assigned verification tasks efficiently and raise discrepancies or issues to the appropriate team member.
• Maintain a courteous, professional manner throughout each interaction and protect confidential information.

Required profile

• Strong spoken English and clear, professional communication.
• Confident telephone manner and active listening, with accurate note-taking and attention to detail.
• Good organization and ability to manage tasks within expected timelines.
• Professional attitude, reliability and willingness to follow procedures.
• Previous BPO, call center, customer service or verification experience is an advantage; fresh candidates with excellent communication skills are also encouraged.

Required skills

• Basic computer skills, including entering and updating records.
• Ability to verify information consistently and escalate discrepancies appropriately.

What we offer

• Incentive bonus.
• Leaves.
• Medical.
• Transport.