VoIP Engineer – VICIdial & Asterisk Integration

Rapid Labs · Islamabad

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🇬🇧 English

VICIdial Asterisk SIP ARI AMI VoIP protocols

Job description

About the role

We build AI voice agents for the call center and BPO industry, integrating with VICIdial and Asterisk dialer systems to power AI‑driven outbound calling. We are looking for an experienced VoIP engineer to support and expand our VICIdial integrations.

Key responsibilities

Configure VICIdial and Asterisk for new client integrations.
Manage call flow between our AI system and client dialers using ARI and AMI.
Troubleshoot SIP trunking, call routing, and latency issues.
Support warm transfer logic between AI agents and human closers.
Collaborate on scaling infrastructure as call volume grows.
Document integration steps for internal reference.

Required profile

Production experience with VICIdial and Asterisk.
Strong grasp of SIP, ARI, AMI, and VoIP protocols.
Experience with dialer systems and outbound calling workflows.
Comfortable troubleshooting live call issues under time pressure.
Good communication skills.

Required skills

VICIdial
Asterisk
SIP
ARI
AMI
VoIP protocols
Dialer system integration

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Published 2 hours ago

Expires 1 month from now

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Rapid Labs

Islamabad

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